WhatsApp became increasingly popular for both personal and business communications. We implemented WhatsApp automation to efficiently collect customer issue information and guide users through troubleshooting. This system ensured continuous communication until a resolution was reached
The support desk was challenging to access, resulting in frustration for users seeking assistance. Long wait times, complex navigation menus, and limited availability of support agents contributed to the difficulty. Customers often faced delays in getting their issues addressed, leading to dissatisfaction and a negative perception of the support experience. This inefficiency hindered effective communication, causing problems to remain unresolved for extended periods.
Quad Integral Technologies
is based in
Zurich, Switzerland
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